FAQ: Why is my file not listed in the
File Scan dialog window?

When you begin the file scanning process, you are given the choice to either scan an open document, or find a closed file on the computer to be scanned. All open documents that are saved in a format that Sente recognizes will appear in the drop-down list for the open document option. If your open document does not appear on the list, here are some common reasons why:

  • The word processor is not yet supported by Sente. Sente supports Word 2004, 2008 and 2011, Apple Pages, Mellel, Nisus Writer, TextEdit, rich text format (RTF), HTML, and others, but there are still word processors that are not yet supported by Sente. If your document is not saved in one of these currently supported formats, it will not appear on the drop-down list.
  • The file needs to be saved. If you created and worked on a document but did not save it, the file may be missing from the list. Saving the file may resolve this problem.
  • The Word 2008 or 2011 document is not saved in the docx format. Sente is only able to read Word 2008 and Word 2011 documents that are saved in the docx format. Documents saved in the doc format will not appear in the drop-down list.
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